Administration Scheduler
Job Description
The Administration Scheduler works with our team in delivering the support that’s required to effectively arrange care for our service users. You work with our dedicated and highly trained team of Carers, and in a supportive administration team. Your role involves:
- Scheduling calls to suit Service User needs as set out in their Home Care and Support Plan and ensuring that our Carer rosters are manageable for them. Full training will be provided for the successful candidate.
- Screening, dealing with and forwarding incoming calls appropriately, dealing with queries from service users, employees, the public, visitors, etc. To manage, maintain, correct, collate, validate, and process data effectively.
- Managing annual leave/sick leave whilst also ensuring care is provided as required.
- Other duties as may be required to support the efficient operation of the business.
Salary
Location
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Take The First Step
Providing care in the community for over 21 years
Flexible working
We offer a range of contracts based on your availability to work, including guaranteed hours contracts if that is what you would prefer.
Training & development
We will support you in getting further qualifications and provide all mandatory training you need to start and excel in your career as a carer.
Supportive working environment
Our supervisory and administration teams are always available to assist you with queries and uniforms are provided.
Qualifications
- Previous Scheduling Experience an advantage
- A good telephone manner and excellent communication skills
- MS Office skills (excel, word & outlook)
- Enjoyment in working in a busy environment
Benefits
- Monday – Friday 8.30am – 4.30pm (with additional On-Call Monitoring on an occasional basis).
- Competitive salary.
- Permanent Contract, on successful completion of 6 month probationary period.
- 23 days annual leave (+ time off in lieu for any additional hours worked).
- Career progression opportunities.
- Employee assistance programme.
- Training support.
Schedule
- Monday – Friday
- 8.30am – 4.30pm
- Additional on-call monitoring on an occasional basis
General Responsibilities
- Scheduling calls to suit Service User needs as set out in their Home Care and Support Plan and ensuring that our Carer rosters are manageable for them. Full training will be provided for the successful candidate.
- Screening, dealing with and forwarding incoming calls appropriately, dealing with queries from service users, employees, the public, visitors, etc. To manage, maintain, correct, collate, validate, and process data effectively.
- Managing annual leave/sick leave whilst also ensuring care is provided as required.
- Other duties as may be required to support the efficient operation of the business.
Essential Requirements
- Previous Scheduling Experience an advantage
- A good telephone manner and excellent communication skills
- MS Office skills (excel, word & outlook)
- Enjoyment in working in a busy environment
Consideration, Respect & Kindness
Become part of a professional team of carers who empower local people to remain independent in their own homes.
Why is this a great role to have?
You get the opportunity to positively impact people’s lives on a daily basis by ensuring efficient and strategic scheduling of an essential quality of life giving service.
This role provides a unique sense of accomplishment by enabling people to enjoy a high quality of life within their own communities through timely and effective administrative support. If you enjoy interacting with individuals and seek a rewarding and purposeful role, then this Administration Scheduler position is definitely for you!
Why join BIC Home Care?
We have decades of experience looking after our staff and our clients, creating a positive and enjoyable environment for all. We are committed to supporting and investing in you and you are always fully supported in your role.
We want you to develop and grow your skills and our entire team understand that efficiently scheduled services result in happy and satisfied Carers and Service Users, so you are at the centre of everything we do!
Getting Started
At BIC Home Care, there is a comprehensive induction programme to ensure successful entry into your new role.
You will shadow experienced carers until you are confident to start working with your own clients.
We will ensure that you have all the mandatory training that is required before you start and we will process your Garda Vetting.
We Are Not-For-Profit
Blanchardstown and Inner City Home Care is a not-for-profit organisation, which means that we are here solely to benefit the people we serve.
We are a member of Dublin Home Care Partners, a group of not-for-profit home care providers, delivering services on behalf of the HSE across all of North Dublin City and County.
We are also a founding member of the NCCN (National Community Care Network), a national representative group of not-for-profit home care agencies.