Administration Scheduler

Job Description

Blanchardstown & Inner-City Home Care Is Hiring An Administration Scheduler

Blanchardstown & Inner-City Home Care is a not-for-profit home care company operating in parts of Dublin 1, 7 & 15. We are committed to supporting people stay happy at home by delivering quality home care to our clients. Their unique needs and abilities inform everything we do. Our mission to provide each Service User with the highest level of quality of life that is achievable. We treat each person with dignity and respect.

Role Overview:

The Administration Scheduler will work with our team in delivering the support that’s required to effectively arrange care for our service users. You will be working with our dedicated and highly trained team of Carers, and in a supportive administration team. Your role will involve:

  • Scheduling calls to suit Service User needs as set out in their Home Care and Support Plan and ensuring that our Carer rosters are manageable for them.
  • Full training will be provided for the successful candidate.
  • Screening, dealing with and forwarding incoming calls appropriately, dealing with queries from service users, employees, the public, visitors, etc. To manage, maintain, correct, collate, validate, and process data effectively.
  • Managing annual leave/sick leave whilst also ensuring care is provided as required.
  • Other duties as may be required to support the efficient operation of the business.

Salary

Competitive Salary

Location

North Road, Finglas, Dublin 11

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Take The First Step

Providing care in the community for over 21 years

Qualifications

  • Strong administration and scheduling experience
  • Working independently or as part of a team
  • A caring and empathetic nature
  • People management skills
  • Attention to detail
  • Excellent Customer Service skills
  • Strong communication skills

Benefits

  • Competitive Salary
  • Permanent Contract
    23 days annual leave
  • Time off in lieu for any additional hours worked
  • Career Progression opportunities
  • Employee Assistance Programme
  • Training support

Schedule

  • Monday – Friday
  • 8.30am – 4.30pm
  • Additional On-Call Monitoring on an occasional basis
  • Permanent Contract, 6 month probationary period
  • 23 days annual leave

Our Offer To You

  • Monday – Friday 8.30am – 4.30pm (with some additional On-Call Monitoring on an occasional basis).
  • Competitive Salary
  • Permanent Contract, on successful completion of 6 month probationary period
  • 23 days annual leave (+ time off in lieu for any additional hours worked)
  • Career Progression opportunities
  • Employee Assistance Programme
  • Training support

Ideal Candidate

  • Strong administration and scheduling experience is preferable
  • The ability to work independently or as part of a team
  • A caring and empathetic nature
  • People management skills
  • Ability to work towards deadlines and KPIs`
  • Attention to detail, and ability to work in fast paced environment
  • Excellent Customer Service skills
  • Strong communication, negotiation and relationship building skills
  • A helpful, friendly, and professional manner with the ability to communicate with people in a variety of situations and from different backgrounds, by phone, email and in person etc.
  • A team player

Consideration, Respect & Kindness

Become part of a dedicated team who empower local people to remain independent in their own homes.

Personal Care Support 2 | BIC Home Care

Why is this a great role  to have? 

You get the opportunity to positively impact people’s lives on a daily basis by ensuring efficient and strategic scheduling of an essential quality of life giving service.

This role provides a unique sense of accomplishment by enabling people to enjoy a high quality of life within their own communities through timely and effective administrative support. If you enjoy interacting with individuals and seek a rewarding and purposeful role, then this Administration Scheduler position is definitely for you!

Personal Care Support 3 | BIC Home Care

Why join BIC Home Care?

We have decades of experience looking after our staff and our clients, creating a positive and enjoyable environment for all. We are committed to supporting and investing in you and you are always fully supported in your role.

We want you to develop and grow your skills and our entire team understand that efficiently scheduled services result in happy and satisfied Carers and Service Users, so you are at the centre of everything we do!

Personal Care Support 3 | BIC Home Care
Dublin Home Care Partners - BIC Home Care
National Community Care Network - BIC Home Care

We Are Not-For-Profit

Blanchardstown and Inner City Home Care is a not-for-profit organisation, which means that we are here solely to benefit the people we serve.

We are a member of Dublin Home Care Partners, a group of not-for-profit home care providers, delivering services on behalf of the HSE across all of North Dublin City and County.

We are also a founding member of the NCCN (National Community Care Network), a national representative group of not-for-profit home care agencies.

Take The Next Step In Your Career
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